A resident of Boulder, Colorado, Hovig Barbarian works at Quicksilver Scientific, Inc, a nutraceuticals company. In addition to his role in logistics with this company, Hovig Barbarian is a member of CompTIA, an organization comprised of IT companies around the world.
According to a CompTIA survey, the need for technical support skills for help desk operations has increased. Much of the reason behind this need relates to helping desk professionals gain technology-related skills essential in their daily work. According to the survey results, respondents ascertain that technology skills are needed in cybersecurity, securing networks, mobile devise issues, software-as-a-service and cloud activities, and remote work.
Companies are also reiterating the importance of customer satisfaction. To deliver a positive customer experience, companies are looking at artificial intelligence and automation to assist with help desk activities such as classifying and routing requests, chatbot sessions, resetting passwords, single-sign on, asset upgrade notifications, and ticket follow-up.
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